Virtual eCommerce assistants have become common in many eCommerce businesses. From small online businesses to much larger companies, business owners and managers are gaining more using this staffing solution. Nevertheless, an online eCommerce assistant falls under the larger group, namely virtual assistants, which are hired to save the company money and boost productivity.
These remote or virtual assistants work remotely and add high-quality skills to a business at a fraction of the cost compared to an on-site employee. This article will explore the benefits of hiring an eCommerce virtual assistant! But first, let’s explain what a virtual assistant for eCommerce is and how they can assist you.
A virtual assistant for eCommerce
With the increase in eCommerce businesses, there was also a demand for highly qualified staff to assist these businesses with their daily tasks. Moreover, there was a need to apply a staffing solution that would be cost-effective – and with outsourcing, the logical answer was an eCommerce virtual assistant.
Like other virtual assistants, they work remotely and work not as employees but as eCommerce consultants. Below are some of the benefits these remote helpers assist online companies with.
Actionable benefits of a virtual assistant for eCommerce
The core reason to hire a virtual assistant for an eCommerce business is to increase the online store’s efficiency. These remote assistants are skilled at organizing, sorting out, and updating the site with new products.
Additionally, they will load sales offers and help optimize your site. This can be on WordPress, Shopify, or if you have your site on Amazon. However, regarding an eCommerce job, your virtual assistant will be skilled in completing complex tasks, thus freeing you to focus on your core work.
Most of all, a remote assistant can boost business productivity, increasing sales.
Selling on Amazon
The tasks assigned to an Amazon virtual assistant can help the business owner save time, reduce overheads, and add many skills to the business.
These e-commerce tasks are, for instance:
Vital Tasks Performed by Amazon Virtual Assistants
Conduct product research
The Amazon virtual assistant can help with product research. They can find the wholesale rate, get the best prices after negotiating with suppliers, and get product samples that can be marketed on your Amazon site.
Complete Amazon competitor analysis
It is rather critical to have a good grasp of what the competition is doing. This allows a business to release products and marketing that stand out.
Also, with the gathered knowledge, you can draft a marketing strategy that exploits the competition’s weaknesses while enhancing your business performance.
Enhance customer service
A remote assistant can help enhance the customer’s experience by assisting with customer service. This means they can reply to clients, address and assist them, sort out delivery problems, and help with refunds and returns.
Making the shopping experience more efficient will enhance customer service and increase the chances of retaining these clients.
Assist with Amazon listing creation and optimization
Ensure the listings are well organized and accurate as per Amazon guidelines. More so, an Amazon assistant can assist with tracking and ensure all you have been done to optimize a listing.
This can also include checking how it ranks for exact Amazon keywords to managing the optimization of the listings. A remote assistant can assist with tracking your Amazon performance.
Regarding order processing, a virtual Amazon assistant’s responsibilities include sending in FBA inventory, tracking down Amazon barcodes for all units, downloading the shipping labels, checking shipments, and checking the teams received.
Image enhancement support
Pictures are essential to market your product online, especially on Amazon. Here, the remote assistant can help with editing and design.
This might include design tasks such as designing logos, listing images, creating infographics, and editing photos.
Maintaining proper reporting
Knowing where your money is going and where you are making a profit is fundamental to success. Running an eCommerce business will involve drafting reports from, for example, PayPal.
These reports will indicate the cancellations, refunds, and purchases made. This admin task can be time-consuming, although necessary. Allowing a remote assistant to manage your ERP software means someone does the work efficiently and for much less than you.
You, the founder or manager, can then merely look up the products to gauge if you need to make any strategic changes in terms of what time of products you should be listing and which are not worth listing.
Add another dimension to your business.
To stand out, you need to understand your market, their needs, and the developments your competition is taking so you are one step ahead.
More so, you need to add value to your clients – this can be free recipes, fun quizzes that they complete, helpful DIY tips, and other hacks to make their lives easier.
If, for instance, you have a WordPress site as your eCommerce site, it’s easy to add a blog section. You can then have an eCommerce virtual assistant or a Virtual content writer to help you with helpful content.
Reach a new audience.
Your virtual assistant offers a great benefit to help you reach a wider audience. This can be via applying technical SEO to your independent website or using organic and paid posts on social media.
The eCommerce Assistant will research where your possible target audience is and then create a social media strategy to reach them, be it on Facebook, Instagram, Twitter, or Pinterest.
Also, they will create graphics using online tools such as Gravit Designer or Canva to make creatives that align with your branding.
However, reaching out is not limited to social media – you might want to start a lead-generation outreach to increase your database. Here, a skilled lead generation virtual assistant would be helpful.
Keep your bookkeeping in check.
Bookkeeping can be a bit dull for most creative people, and if you are one, don’t stress; a remote assistant can take care of this task. You will need to have your books up-to-date, especially regarding tax season. Also, there are different ways you can reduce your taxes.
A virtual assistant offers many benefits to an eCommerce business. If you are ready to explore the possibilities of more sales and profit, contact us.
You can send us an online message or schedule a complimentary discovery call. Our outsourcing expert is ready to assist you with your questions and will provide no-nonsense advice to help you scale your business successfully.