Virtual Sales Assistant

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Virtual sales assistant

Want more customers? What about more leads for your business? Or do you want to boost your sales this financial quarter?

To grow your business, you need more customers. However, obtaining them can be time-consuming and even take you all day and night. This is where a virtual sales assistant comes in − the function of the virtual assistant is to boost sales.

What is a virtual sales assistant?

A virtual assistant for sales is someone who works remotely, generally from their own home office. The virtual sales executive will have the core task of promoting and marketing your product or services to customers worldwide. More so, a virtual sales assistant would be tasked with routine sales tasks and admin tasks. This would include drafting emails, making follow-up calls to the clients, researching new clients, adding customer info to your database, and even managing some of your social media accounts. Through ongoing communications, the key is to help establish a good relationship with your clients.

Why should you hire a virtual sales assistant?

With rising labor costs and other business expenses such as office space rentals, going the remote route and hiring a virtual sales clerk could save you around 60% on costs.

More so, a virtual assistant sales support or virtual retail clerk could help with many different tasks, such as managing your CRM software such as Zoho or Salesforce; scheduling appointments and calls; organizing and maintaining an up-to-date lead database; creating notices for follow-ups; executing cold calling, data entry, conducting prospecting research on purchaser behavior, and noting the competition and the competitors’ pricing, communicating with prospective customers, and ensuring that there is a high customer satisfaction level throughout the sales process.

In short, your virtual sales assistant will free up your (as well as your sales department’s) time from managerial tasks such as updating the price lists and handling all tasks relating to advertising, promotion, public relations, and direct marketing.

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What does a virtual sales rep do?

 As a virtual sales representative or sales assistant, such a person would market the seller’s service or product to a potential buyer through online services. The virtual sales rep’s core responsibilities are selling the seller’s service or product to new and returning prospects and offering support upon signing up or purchasing.

What qualities should you look for in a virtual sales assistant? 

Communication skills, project management, time management, IT skills, excellent attention to detail, sound decision-making, a love for learning, and social media management.

Frequently Asked Questions 

What is a virtual sales assistant?

A virtual sales assistant is a person who works remotely, offers sales support to a business, and can help enhance the sales process within a company. A virtual sales representative is responsible for sales assistant job tasks, for instance, lead generation, sales support, customer relationship management, data entry and analysis, appointment scheduling, and email and phone management. A virtual sales rep can help boost productivity when admin tasks are delegated to them. Thus, the rest of the sales team can have more time for vital tasks, such as building relationships and closing deals.

What is virtual sales work?

Virtual sales work denotes remote activities, normally using digital tools and technology focused on sales. Virtual sales work can include job tasks, for instance, lead generation, prospecting, conducting sales meetings and presentations online, negotiating contracts remotely, and offering customer support through digital channels. It permits sales professionals to work from anywhere and reach a wider audience while enabling companies to reduce costs and increase efficiency. Virtual sales require strong communication skills, technical proficiency, and the skill to build relationships and close deals remotely.

What does a virtual customer assistant do?

A virtual customer rep or sales manager is a remote consultant offering customer support and assistance through digital channels. The channels used are, for instance, via email, chat, or phone. The sales assistant is typically tasked to complete sales assistant duties like answering customer inquiries, dealing with customer complaints, offering product or service information, processing orders or returns, and offering technical support. The sales assistant role may also require the assistant to maintain up-to-date customer databases and monitor customer feedback. A virtual sales assistant must have strong communication skills, problem-solving abilities, and empathy to provide high-quality customer service remotely.

How to use a virtual assistant for sales?

Using a virtual assistant for sales support involves identifying which sales-related tasks can be delegated to a virtual assistant can take over. Moreover, when you hire a skilled virtual sales assistant with the right experience and skills in sales support, you can free up your time. You need to ensure you provide clear instructions and set goals and expectations, use communication tools to stay connected, provide feedback, and monitor the virtual sales assistant's performance to ensure they are contributing to the sales team's success. Companies can free up their resources by utilizing a virtual sales rep, allowing them to focus on building relationships and closing deals.

How can a virtual assistant drive sales?

A virtual assistant can drive sales by providing sales support to the sales team that can permit the sales team to focus on building relationships and closing deals. The virtual assistant can take over time-consuming admin tasks, for example, lead generation, research, appointment scheduling, data entry, and more, freeing up the sales team's time and resources. They can also provide customer service and support, helping build strong customer relationships and increase customer satisfaction. Additionally, the virtual sales assistant can analyze sales data and provide insights to the sales team, enabling them to make more informed decisions and improve their performance. Companies can use a virtual sales assistant to enhance efficiency, boost productivity, and drive sales growth.

What does a virtual sales specialist do?

A virtual sales specialist excels in selling products or services remotely, utilizing digital communication tools and online platforms. Their core responsibilities involve prospecting potential customers through various online channels, generating and managing leads, conducting virtual presentations, and tailoring their sales approach to address customer needs. They focus on building solid client relationships, negotiating terms, closing deals, and analyzing sales data to improve performance. Leveraging technology and sales automation tools, they efficiently drive revenue for their company by converting leads into satisfied customers through virtual interactions.

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