Customer Service Virtual Assistant

Hire a customer service virtual assistant to optimize your customer support team, Enhance service efficiency, and improve customer experience.

  • Save up to 30%
  • Maintain swift response times
  • Boost efficiency by 40%
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Happy smiling female customer service operator working on computer in office

The Key to a Successful Business Is Happy Customers

Happy clients will come back for more and recommend your company to others. Do not hinder your customer service by hiring a virtual customer service assistant. A customer support virtual assistant or virtual customer service representative can help you to manage customer interactions.

What Is Virtual Customer Service?

Virtual customer service offers remote customer support through digital channels such as email, live chat, or social media. This type of virtual support is becoming increasingly popular as it provides businesses with cost savings, more flexibility, and enhanced customer experience.

By hiring off-site customer service representatives, companies can save on overhead costs while accessing a wider talent pool. Virtual customer service also offers customers better flexibility and convenience, reducing wait times and improving response times.

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"We have been extremely happy with the service and support we have received from the Aristo team the last couple of months. There have been times we have given the team projects with massive amounts of work, and the core team, with help from extra Aristo resources, has completed the entire research project by next morning. We have been to trade shows, and our VAs have reached out to people in advance and gotten us appointments that have lead directly to sales."
Craigh Pollak
Craig Pollak
SVP, Social Survey

Benefits of Hiring a Customer Service Virtual Assistant

  • Cost Efficiency: Streamlines operations, lowering overall expenses.
  • Enhanced Productivity: Enables staff to focus on strategic tasks.
  • Scalability: Adapts to growing customer service demands.
  • Improved Customer Satisfaction: Prompts faster query resolutions.
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Headphone And Laptop Of A Customer Services Virtual Assistant
Head Phones Of A Customer Services Virtual Assistant

What Can a Customer Support Virtual Assistant Do for You?

  • Phone support
  • Email support
  • Live chat support
  • Outbound sales calls
  • Upselling products or services
  • Message and receptionist services
  • Full helpdesk support
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What Are the Results You Can Expect?

By carefully selecting and managing your customer support services to ensure fast, efficient, and effective responses, you can significantly enhance your company’s reputation among current and potential customers. Your virtual support services can offer you the following benefits: 

    • Exceptional communication skills 
    • Good listening abilities
    • A calm and friendly demeanor when interacting over the phone
    • Skilled in conflict resolution techniques
    • Persuasion abilities
    • Good patience and empathy toward clients
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Reduce Your Business Costs​

While you can reduce operational costs, you do not need to spend money on physical office space as your customer support virtual assistant will work remotely. More importantly, you will provide exceptional customer service to your clients and maintain your company’s reputation – all while you can focus on growing your company. 

Book Your Free Consultation Today​

Book your free consultation today. Let’s discuss how Aristo Sourcing can help you take your business to the next level.

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Customer Service Virtual Assistant Working

Boost service with virtual customer care assistants.

Hire customer service and enhance your customer service. A virtual customer service assistant or customer care assistant can complete these tasks:

Customer Service Tasks

  • capture your orders
  • handle reservations, inquiries
  • track comments as well as likes and dislikes
  • to respond to customer complaints
  • assist with suggestions
  • gathering testimonials and customer reviews
  • dealing with product issues between you and your client 

Writing Tasks

  • Content for press releases, blogs, case studies, newsletters, emails and white papers
  • Product descriptions for e-commerce sites 
  • Social media content 

Administrative Tasks 

  • Scheduling appointments
  • Managing calendars
  • Handling email correspondence
  • Preparing reports
  • Data entry

All of this can be done by acting as a well-informed associate, or virtual customer service representative, of your team. A virtual assistant will bring the communication skills needed to deal with customer service issues, leading to happy and lifelong customers.

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How It Works

Step 1: Tell us your needs.

Step 2: Receive an instant quote for your VA costs.

Step 3: Secure your VA.

We’ve trimmed 3-6 weeks off your hiring process!

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Businesses That Can Benefit from Hiring a Virtual Customer Service Assistant

Businesses of all sizes can benefit from hiring a virtual customer service assistant, particularly those in retail, e-commerce, hospitality, and tech sectors. For retail and e-commerce, a virtual assistant can handle customer inquiries, manage returns, and provide support during peak shopping seasons, enhancing the overall shopping experience. In hospitality, VAs can manage bookings, respond to guest inquiries, and assist with customer feedback, improving guest satisfaction. Additionally, tech companies can utilize virtual customer service assistants to troubleshoot user issues and provide technical support, allowing round-the-clock assistance without needing in-house staff. By leveraging virtual customer service, businesses can improve efficiency, reduce overhead costs, and enhance customer satisfaction.

Frequently Asked Questions

What is a virtual assistant customer service?

Customer support virtual assistants, or work-from-home customer service agents, handle customer interactions on various channels, from social media platforms to emails or telephones. The virtual assistant also assists in ensuring that all customer questions and complaints are dealt with promptly.

What does virtual customer service mean?

An online assistant offers proper business support while working remotely. With this type of business solution, the online assistant replies to clients based on the business’s brand identity and knowledge of the company’s products and services. Customers will not know the difference between a work-from-home agent and an on-site worker.

What does a customer service virtual assistant do?

A virtual customer service assistant works with the client to resolve the customer’s problems. 

The tasks of a work-from-home customer service representative include:

  • Addressing customer complaints (either phone calls, emails, or IM)
  • Managing product issues between clients and the business’ customers
  • Addressing customer questions
  • Sending out emails, newsletters, and catalogs to subscribed customers

Do I need a virtual assistant for customer service?

If you are a manager or business owner and have to deal with clients daily, and it’s either not your core job or getting too much, you need to do something to bring about some change. Moreover, a virtual assistant is a practical and cost-effective solution to offer sustainable customer service to your clients. This approach placed the client first; the core staff liked the work on other tasks. 

How can a virtual assistant help with customer service?

Different virtual assistants have customer service skill backgrounds that make it easy to move them to a chat or phone support role or even a full-time role, as needed. Your remote customer support VA’s skills can offer to your customers, and you can include everything from managing phone calls to training and management.

How to find virtual assistant for customer service?

You need to know what your needs are. Do you want someone to take over the time-consuming administrative tasks merely, or do you want them to perform more specialized work? If it is a more specialized task such as graphic design or software development, you should mention this, and we can then source the right assistant for you and your needs.  

What do virtual assistants offer customers?

An online support representative virtual assistant offers different services to startups, entrepreneurs, and businesses from remote locations. These services include scheduling appointments, digital marketing tasks, and managing personal errands or events. Additionally, some virtual assistants can offer remote chat support to customers, whereas others provide work-from-home technical support to clients. 

What is a virtual agent?

What a virtual agent is—In many cases, this virtual assistant can be a lifeline to a company and the first contact for the customer. They offer to advise, assist, and help address any client’s concerns—for instance, they can assist with exchanges, but they can also help upsell stock. Additionally, a virtual agent works remotely doing different tasks. One of these tasks can include virtual assistant review services, which can conduct reviews online. 

Virtual assistant services reviews - how can they benefit you?

A review of virtual assistant services can add value to your business. Reviews offer critical social proof that can sway consumer behavior and shopping decisions. A shocking 86% of customers will read an online review before purchasing a product or service. This is where a virtual assistant agent can help address negative reviews and create more positive ones for a company. For instance, for online stores like Amazon, reviews can boost sales, or clients can click on another offer with more positive reviews. 

Chatbots vs virtual assistants - which is best?

Regarding a virtual assistant vs a chatbot, you should not confuse a virtual assistant with an intelligent virtual assistant or personal assistant. Intelligent virtual assistants or personal assistants are automated programs, whereas a virtual assistant refers to someone who works remotely. Moreover, the chatbot itself is a different program and could refer to programs such as Siri or Alexia, but also to a human who works as a chatbot virtual assistant. For the latter, this person will chat with customers live online, generally on a website, helping clients make decisions and offering the support they might need. At the same time, a virtual assistant can refer to various disciplines, such as customer care, legal services, website design, or even graphic design. 

What are examples of virtual customer service?

Remote customer service denotes delivering customer support services through digital channels, such as email, chat, social media, or phone. Illustrations of virtual customer service comprise live chat support on websites, email support, social media customer support, phone support through a virtual call center, and self-service customer support through online portals. These virtual customer service solutions offer the client quick and appropriate access to support and assist businesses in streamlining their customer service operations, reducing costs, and improving customer satisfaction.

How can a virtual customer service assistant help my business?

An expert virtual customer service assistant can assist your business by offering timely and effective customer support, improving customer satisfaction, and reducing the workload on your in-house customer service team.

How do I hire a virtual customer service assistant?

You can hire a virtual customer service assistant by contacting Aristo Sourcing. An Aristo Sourcing virtual customer service assistant is hand-picked to match your unique needs. Book your free contact today. 

What are the advantages of using a virtual customer service assistant over an in-house employee?

Using a virtual customer service assistant can be more cost-effective as you only pay for the hours worked and do not have to incur additional overhead expenses. Additionally, hiring a virtual assistant will offer you more flexibility as you can hire assistants with specific skill sets for a limited period without the hassle of providing in-house training and resources.

Can a virtual customer service assistant work across different time zones?

A remote customer service assistant can work across different time zones, making them a more versatile option for businesses with a global customer base.

How do I ensure quality control and maintain communication with my virtual customer service assistant?

You can ensure quality control by setting clear expectations, providing regular feedback, and monitoring their performance through metrics such as customer satisfaction scores. Communication with your virtual customer service assistant can be done through video conferencing, chat, and email.

How does virtual customer service work?

A virtual customer support solution offers a business an excellent support team, from management to agents. This remotely based team is housed outside the company but is trained in the business’s brand and to deliver a high level of service that customers cannot tell apart from the “real thing.”

Are there other tasks a customer service VA can do?

A customer service virtual assistant can do different tasks. Besides the ones mentioned above, other duties include: 

Social media management:

  • Creating and posting content
  • Engaging with followers
  • Monitoring social media trends

Content creation:

  • Writing articles, blog posts, and social media content
  • Creating graphics and videos
  • Editing and proofreading

Customer support:

  • Answering customer questions
  • Resolving customer issues
  • Providing customer support via phone, email, and chat

If you are looking for a virtual assistant to help you with your customer service needs, Aristo Sourcing can help you find the perfect candidate.

What is a virtual customer service job?

A virtual customer service agent provides support remotely, handling customer inquiries from home or any location outside the office. Calls and live chats are routed to you, or you respond to emails through the company’s secure network. This role often involves managing customer issues, answering questions, providing solutions in real-time, ensuring seamless communication, and maintaining high service standards without being physically present in a traditional office.

 

 
 

What is a remote customer service assistant?

A remote customer service assistant is a professional who provides support to customers from outside the physical office, using digital communication tools like email, phone, and chat. They handle tasks such as resolving customer inquiries, managing complaints, and ensuring customer satisfaction while working independently from any geographical location.

What is a online customer service assistant?

An online customer service assistant delivers customer support through online platforms such as live chat, email, and social media. They are responsible for answering questions, troubleshooting issues, and providing real-time assistance to customers. By leveraging internet-based communication methods, they maintain seamless service without requiring in-person interaction.

What is a virtual call center agent?

A virtual call center agent is a customer service representative who manages inbound and outbound calls from a remote location. Using specialized call center software, they handle customer queries, process transactions, and assist with technical support, all while providing the same level of service as traditional call center agents but from a decentralized, virtual environment.

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