Amazon is a well-known brand with more than 300 million clients globally. This eCommerce platform uses tools to assist existing and new eCommerce resellers reach their clients through a product-oriented infrastructure.
The trends for eCommerce indicate ongoing growth, which is alluring for entrepreneurs and others who want to boost their profits.
To make it manageable, outsourcing offers the solution – namely, remote assistants offering Amazon virtual assistant services.
The article identifies the benefits an Amazon virtual assistant can offer an eCommerce business and what tasks can be delegated to them. But before exploring these, we should look more closely at the gains Amazon offers to eCommerce businesses.
The Benefits for eCommerce Businesses to Sell on Amazon
- Speed: You can open your eCommerce store quickly, with minimal effort to set up the online store.
- Efficiency and scalability: There are fewer business decisions and problems, so the owner can spend more time sourcing good products. Selling on Amazon gives access to their infrastructure, customer base, and tools.
- Scope: Amazon has about 300 million clients globally, of which about half are Amazon Prime members. Amazon sellers benefit from the awareness this eCommerce platform offers its clients.
- Online support: An eCommerce business selling on Amazon has access to its tools, which include payment portals, the ability to manage customer reviews, and the ability to run promotions, to name a few.
- Community: Amazon also offers free online tutorials via its Seller University. Amazon also provides tips via the seller forums, which are online discussion boards to assist Amazon sellers.
- Built-in SEO: To assist sellers posting on Amazon, the product pages offer SEO tips to optimize your pages. Amazon does, however, not write the pages for you; it provides guidance. The onus is on the owners to build their pages.
A Virtual Amazon Assistant
An Amazon virtual assistant assists an Amazon business by working remotely and performing various tasks to ensure the online store operates optimally. Tasks can differ, but they usually range from administration to product sourcing.
For instance, a virtual Amazon assistant handles various tasks, including:
- Product research by conducting market research
- Listing optimization by optimizing product listings
- Inventory management involves managing inventory levels
- pricing strategy by analyzing pricing data
- customer service by responding to customer inquiries
- order fulfillment by coordinating order processing
- advertising campaigns by setting up advertising campaigns
- performance monitoring by monitoring performance metrics
- Account management by ensuring account compliance
- growth strategies by collaborating on growth initiatives
A virtual assistant, by comparison with an onsite assistant, offers specific benefits for an online business:
- The costs are much lower since business overheads are reduced.
- The virtual assistant can take over the low-level tasks, freeing your time to focus on more critical tasks. If your operation is small, you do not need to provide additional office space since virtual assistants work from their own home office.
- Also, almost no employee obligations towards the virtual assistant you hire.
The Critical Tasks of a Virtual Amazon Assistant
Product Research
A critical element for an eCommerce business that resells on Amazon is the excellent products that clients want. Your assistant can help research and source these products.
This means that the assistant will obtain the best rates (usually the wholesale rate), then bargain with the supplier, sourcing samples so that you can make an informed decision before signing an order agreement with the supplier.
Amazon Competitor Analysis
Your assistant can conduct a competitor analysis. This information is vital if you have competitors selling very similar products.
Nevertheless, conducting such research can be time-consuming, but it is necessary. The virtual assistant can perform this research and provide you with accurate information.
Customer Service
Good customer support is essential for growing your business and maintaining old clients. Offering good customer support can also improve your reviews.
Your assistant can draft templates for responding to clients. These templates can be applied to address client concerns and queries, confirm FBM orders, and handle product replacements and refunds.
Amazon Listing Creation and Optimization
Amazon offers its online sellers the tools to optimize their chances of selling. However, you still need to draft their listings. You must use all the tools available to ensure that you have optimized your pages.
A virtual assistant can double-check that everything has been correctly installed and applied. The assistant would also regularly check to optimize these various listings. This can include using the current keywords trending on Amazon and tracking the listings’ performance.
Process Orders
A virtual Amazon assistant can help process the orders, obtain the Amazon barcodes, download shipping labels, and check that shipping and deliveries are running smoothly.
Assist with Image Enhancement
Your product’s images can affect sales. Your virtual assistant can help design your business logo, enhance the photos of the products you want to list, and create infographics if needed.
Let a Virtual Assistant Offer You Amazon Virtual Assistant Services
If you want to boost your sales, or even if you need help to start an eCommerce business on Amazon, hiring an Amazon virtual assistant is the way to go. More so, with Amazon, although an online site, a great deal of customer interfacing is required, from answering queries to dealing with complaints.
Most of this type of work is low-level and time-consuming. However, hiring a virtual assistant frees up your time; it will cost you less than doing it yourself. Moreover, an Amazon virtual assistant will have experience working in Amazon, a regulation-dominated ecosystem.
One needs to know one’s way around the site. A virtual assistant can offer instant value while you scale your business online.
Let Aristo Sourcing Help You
Aristo Sourcing has been helping many industries, including eCommerce business owners, to scale their businesses rapidly.
Aristo Sourcing uses a four-step process to source only the top candidates.
If you have questions or need in-depth assistance, book a free consultation with our in-house outsourcing expert today.
3 Key Takeaways
- Amazon’s large and established customer base and infrastructure make it a prime platform for online sellers. The platform provides numerous tools and resources to support eCommerce businesses, including SEO guidance, payment portals, and community forums, which could mean lucrative income for eCommerce businesses.
- Outsourcing tasks to a virtual Amazon assistant can help streamline operations, significantly reducing costs and saving business owners time. VAs can handle various tasks, from product research and listing optimization to customer service and order fulfillment.
- Critical tasks a virtual Amazon assistant can complete include conducting product research by identifying and sourcing profitable products for sale on Amazon, listing optimization by ensuring product listings are optimized for search visibility and conversion, and offering customer service by responding to customer inquiries and addressing issues promptly.