Congratulations! You’ve hired your very first virtual admin assistant. Now what? Yep, an important step you need to take after hiring a virtual administrative assistant is the onboarding process.
Onboarding a new employee can be daunting, but it’s imperative when you’re hiring someone to work remotely. You’ll want to ensure your new assistant feels welcomed and knows what’s expected of them from the get-go.
In this post, we’ll walk you through the onboarding process and offer tips for making the transition smooth for you and your new assistant.
But First, What is a Virtual Administrative Assistant?
The answer to what a virtual administrative assistant is is relatively simple. This person works remotely from their home office, offering clients administrative services.
What Does a Virtual Administrative Assistant Do?
A virtual administrative assistant job can include scheduling appointments, making travel arrangements, making phone calls, and managing email accounts. In short, an executive virtual assistant offers virtual executive assistant services to a client based abroad.
Find the Right Person for the Job
So, you’ve decided to outsource some of your administrative tasks and have found the perfect virtual assistant (VA) to help you. Now what? How do you ensure that your new VA or remote admin assistant is set up for success and that you’re getting the most out of this working relationship? The first order of business is to find the right person for the job.
Doing It on Your Own or Making Use of a BPO Company
It could be problematic to tackle the hiring process yourself, especially if it’s your first outsourcing. We have found that many managers lack the knowledge of hiring and managing people correctly. It’s not their fault, as it’s a skill that needs to be learned. Therefore, we suggest you make use of a BPO company. BPO means Business Process Outsourcing company. They will take the time to properly assess your needs and find a remote assistant with the skills and experience to match. Moreover, they will vet the candidates and only present you with the best for your final decision.
The Virtual Assistant-Client Relationship
Remember that the virtual assistant-client relationship is a two-way street. Be clear about what you expect from your remote admin assistant, and be willing to listen to feedback (both positive and negative). Establishing trust and mutual respect is key to a successful working relationship.
Provide a Clear Understanding of your Expectations
One of the most important things to do when onboarding a new virtual assistant is to provide them with a clear understanding of your expectations. This means outlining what you need help with, your deadlines, and what types of communication you prefer.
It’s also important to be specific about the tasks you want your remote admin assistant to handle. For example, if you need help with social media, let them know what type of content you want, how often you’d like posts, and any other specific requirements.
The more information you can provide upfront, the smoother the transition will be for you and your assistant.
Set Up a Schedule for Check-ins and Communication
One of the most important things to do when onboarding a new virtual assistant is to set up a schedule for check-ins and communication. This will ensure that you and your remote assistant are on the same page and that any questions or concerns are promptly addressed.
Ideally, you should check in with your online assistant at least once weekly. This can be done through email, chat, or even phone. You can also send them a weekly task list so they know what you’d like them to focus on.
In addition to regular check-ins, it’s also essential to be available for emergencies or unexpected requests. You never know when you’ll need to ask your assistant for help, so make sure you have a way to contact them outside of your regular schedule.
Provide The Resources Needed to be Successful
One of the best things you can do to help your new virtual assistant succeed is to give them the necessary resources. This includes everything from a list of your contact information, your preferred communication channels, and a guide on your company’s policies and procedures.
It’s also essential to ensure your new remote admin assistant has everything they need to do their job effectively. This includes access to the programs and tools they’ll need and any passwords or login information they’ll need.
Celebrate Their Successes and give constructive feedback
You manage your growing business when you find the perfect person to help. Making them feel appreciated and valued is essential. Celebrate their successes and give them positive feedback, letting them know you’re grateful for all their help.
At the same time, giving constructive feedback when needed is essential. Ensure you know your expectations and what you want them to work on. This will help your remote assistant improve their work and be a valuable team member.
End Note: Hire a Virtual Administrative Assistant
And there you have it – your new virtual administrative assistant is all setup and ready to go! , Now it’s time to put them to work. But don’t worry. If you went the BPO route, your outsourcing agent should be there to support you. If you are unsure about outsourcing and how this staffing solution can benefit your business, use our free consultation call.
Our outsourcing expert, who has more than a decade of experience, will guide you and offer no-nonsense advice to help you decide on hiring a virtual assistant and how best to use virtual admin service to the advantage of your business.