Are you a dentist running your practice − but things have become a bit much? One research study found that at least 84% of dentists have indicated feelings of burnout. Then again, would you like to boost your business profile to gain more clients? If you lack the funds to hire a full-time onsite employee, there is an alternative – hiring a virtual assistant. But why use a virtual assistant for your practice? Is it even possible?
The simple answer is yes! It’s possible to hire a virtual assistant to help you. In this article, we will explore the benefits of such a person and the work they can undertake. Let’s begin.
What can a virtual assistant offer you?
Our clients describe virtual assistants as game-changers. If you are new to outsourcing, let’s explain why. Following the 80/20 rule, a virtual or remote assistant works remotely, doing the low-level tasks you don’t have the time for.
Such tasks can be achieved for less than they are costing you now. Or there may be tasks that you or your team lack the skills to accomplish. Backtracking a little – low-level tasks imply those that are mostly admin-based. Traditionally, these tasks include data entry, appointment setting, email inbox management, personal assistant, or customer service tasks.
Applied to a dental practice, this broad focus can be narrowed down somewhat.
Virtual dental assistant
A virtual dental assistant can manage several tasks. For example, the remote person can act as a virtual dental receptionist. This would entail assisting with appointment management and scheduling.
This is vital, especially since 30% of all incoming calls typically go unanswered. Furthermore, the remote person can assist with verbally confirming unconfirmed patients, completing your billing collections and reports, and tracing outstanding insurance claims.
The benefits of a virtual dental assistant
They are returning to the central question of why the use of a virtual assistant should be taken at the benefits a virtual assistant can offer.
Save you time
A virtual assistant will free up your time and the time of other staff members so that the focus can change to your core tasks. The lower-level or admin tasks can then be off-boarded to a remote assistant to complete via the Internet.
The result for your staff would be to boost the morale at your practice. More so, it’s commonly known that the best-performing companies have one thing in common – they are places where the workers want to be.
This is because the business owners and managers have changed their focus, honing in first on their staff. Staff members are well taken care of. That positive energy then trickles down as they interact positively with your clients.
Cut your admin burden.
A dental practice means loads of admin that should be handled daily. Getting behind does not just mean more late nights but also the possibility of losing financially.
Tasks like medical aid claims should be completed and submitted by a set time. If there is a delay, this could mean a claim can’t be processed. Besides this – admin work can be draining.
Moreover, you may not be used to doing admin or want to focus on your core work instead. In that case, a virtual assistant can help to complete the admin-related tasks.
Help you where you need help.
With a virtual assistant comes flexibility, meaning you can scale up and down as your circumstances change. This can be achieved cost-effectively.
A virtual assistant is much more cost-effective once the traditional office-related costs are factored in. These business expenses would cover the office’s location, mortgage payments, lease or rent payments, and utilities such as heat, electricity, water, telephone, and Internet; business insurance includes liability coverage and workers’ compensation coverage.
Added costs include office equipment such as printers, computers, software, chairs, desks, and other office supplies. The money is also paid for staff salaries, benefits, travel costs, and taxes.
Which services should you outsource first?
A dentist can consider outsourcing the following services first:
- Outsourcing billing and collections can help ensure timely and accurate billing and reduce the burden on staff to manage groups.
- Plus, outsourcing insurance claims processing can help to reduce the time and effort required to manage insurance claims and reduce errors.
- Outsourcing bookkeeping can help to reduce the time and effort required to manage financial records and reduce errors.
- Also, outsourcing marketing can help to reach new patients, promote the practice, and improve overall marketing efforts.
- Outsourcing IT support can help to manage technology needs, reduce downtime, and improve data security.
These services can free up time and resources for the dentist to focus on providing patient care and growing the practice. However, the specific services a dentist should outsource first depend on the particular needs and resources of the practice.
What is next?
If unsure of what you want, book a complimentary call with our outsourcing expert. Our expert has over a decade of experience with some of the world’s largest outsourcing companies. Our specialist, therefore, has the knowledge to guide you and offer solid recommendations.
We also suggest you list the tasks you are doing and the jobs you would want a virtual assistant to take care of. You might also want an assistant to manage your social media channels.
In that case, a virtual assistant with social media experience would be helpful. Aristo Sourcing is there to assist you wherever you are with your decision. Make your booking, and let’s help you to scale and grow faster.