A trend in the call-center industry, self-service, is making headway. Companies are now not only making use of knowledge bases. But they have also harnessed the skills of virtual agents, also known as remote agents. …
Many companies in the past have outsourced their customer service positions to people in India or even the Philippines. This is purely for greater cost-effectiveness for the business. The labor is cheaper − however, is …
Are Native English Speakers better for Customer Care? Read More »
The customer service representative you provide is proportional to the support you will receive from your customers. Customer service is not limited to providing an item; rather, it’s the client’s experience before and after a sale. Negative …
How to Improve Customer Service Using a Virtual Assistant Read More »
