Are you an eCommerce entrepreneur looking for the proper technical support to help grow your business? If so, you may consider working with a support assistant.
This person will handle your website maintenance, updates, and security issues for a small monthly fee. The advantages of this service include peace of mind and knowing that your site is always current.
There is less time to be spent on tedious tasks such as updating WordPress or dealing with hackers and more time to focus on growing your sales.
What is a support assistant?
Support assistants are a much-needed piece of the puzzle for small business owners. They can help you with tasks like:
- Updating your website
- Running reports on your store
- Finding bugs in your software and fixing them or helping you find a freelancer who can do so
Tech support assistants are not there to replace developers; they are meant to handle the day-to-day tasks that keep businesses running smoothly.
How can I use a tech support assistant for my online store?
You’re on the right track if you are considering hiring a tech assistant for your online store. The internet is vast, and keeping up with all the latest technology trends and tricks can be challenging.
As an eCommerce entrepreneur, you must ensure that your site runs smoothly and that customers gain the best experience possible.
There are many benefits to using an IT support assistant for your online store:
- It allows you more time to focus on other aspects of your business (such as marketing)
- And it is much cheaper than hiring someone full-time in-house at $30k+ per year!
How do support assistants work?
Depending on your business needs, you can work with a single assistant or a team. More so, you will work with your assistant(s) through a messaging platform designed specifically for this purpose, including Slack or Skype. You can use the messaging platform for communication, instructions, and feedback between you and your virtual assistant.
If any questions arise during their workday that need clarification from you, we’ve found that our customers prefer sending them via chat rather than per phone call or email (which is often too slow).
What are the benefits of using a technical support assistant?
You don’t need to hire a full-time employee for your online store. Instead, you can hire a tech virtual assistant for one specific task or project.
For example, if you want help with your Magento eCommerce website, many technical assistants specialize in working with this platform.
Or, if you want someone to assist with customer service issues on your Shopify store, then a dedicated customer service specialist would be the right person for the job.
This means that instead of having to pay someone an annual salary (which may not work out as cost-effective), you can opt for hiring an online worker who will only be available when needed and paid only for their time spent working on what’s essential for your business (the tasks at hand).
Who will you work with?
Before you hire tech support assistance, it’s essential to understand the difference between an employee and an independent contractor.
Employees are people who work for your company on a full-time basis and are eligible for benefits like insurance and sick days. Independent contractors work remotely and don’t qualify for these perks (but may still be entitled to some protections under labor law).
Tech assistants are independent contractors.
They’re not your employees—and they’re not your colleagues or staff members. Also, they can’t converse with customers online or advise about how best to run your business without getting into trouble with labor laws protecting workers’ rights!
It’s essential not only that you understand this distinction but also that everyone else involved does, too: this will prevent any confusion.
It will also deflect any accusations of favoritism toward certain people over others once hiring decisions start being made based on performance rather than personal connections alone.
Get started today
Technical support assistance service is an affordable option for your eCommerce store to get help on an ongoing basis. There are many ways to find help with your online store. You can hire someone to do it for you.
The most affordable option is to get an on-demand tech assistant who will work with you one-on-one, helping you run your eCommerce store and handle any issues that arise along the way.
Main benefits of a VA
The main benefit of this type of assistance is that it’s accessible via chat apps like Slack or Skype. Your tech assistant can even provide remote support through video chats if their specialty requires them to see what they’re working on in real-time (web developers, for example).
Because they’re working remotely, there’s no need for regular meetings or office space—which means this type of assistance doesn’t require much time commitment from either party involved.
If you’re looking for a cost-effective way to get your eCommerce store up and running, consider using a technical virtual support assistance service.
With their help, you can ensure that your website is running smoothly and efficiently so that you can focus on what matters for your business: growing it!