If you’re short on time and don’t want to be bogged down by customer service, a virtual assistance service might be the perfect solution for your business. But what are the qualities of a good customer support virtual assistant?
What can they do for your company? And how do you know if they’re suitable for your team? Here’s what I’ve learned after working with several virtual assistants who handled customer support.
Reasons your business needs a customer support VA
The common reasons why a business, especially a startup business or a small business, might need a virtual customer service assistant would be the following:
- They have too many clients and not enough time.
- Additionally, the company, especially if it’s a startup business, wants to grow your business (fast)
- The business and its investors would want to make more money.
- It could also be that the company would want to turn the business into a brand that can be scaled and even parts sold at some stage.
Things to look for in a customer support VA
When hiring a customer service VA, there are some critical things to consider:
Excellent communication skills
Make sure that your virtual assistant has strong communication skills. This is extremely important since the job of a customer support agent is to communicate with customers and resolve their issues.
Ability to multitask and work independently
A quality customer service VA should be able to handle multiple tasks simultaneously without supervision and complete each task within a set time frame.
Knowledge of different aspects of customer service
A virtual assistant that is focused on offering virtual assistance services such as billing, account management, etc., along with an ability to learn new things quickly without getting confused or lost in the process (this also depends on their experience).
How to enhance your virtual assistance service
You can make your customer support VA’s job easier by letting them know about these tasks beforehand. A good customer support VA can handle almost any task you give them. With a bit of preparation on your part, you can make the process of working with your virtual assistant even more accessible for everyone involved. Here are some tips for making sure that your virtual assistance service support knows what they’re doing:
Provide them with a training plan.
Your customer support virtual assistant should have a training plan that shows exactly what they need to learn and do to succeed at their job.
Please provide them with a list of tasks they can complete
An excellent way to do this is by creating a list of things that only require simple knowledge or experience and letting the customer support virtual assistant figure out how best to do those tasks themselves (for example, if you want someone who knows how to use WordPress but has never worked as an editor before). You don’t have time for lengthy explanations; tell them what needs to be done!
Be clear about your expectations.
Please provide them with a list of tasks you don’t want them doing at all or only under certain circumstances (like when it comes time for significant events like holidays). This is especially important if anything risky involves money transfers or credit card processing since many companies won’t allow outside people access to their accounts unless it’s indispensable due to privacy concerns.
The benefit of hiring a virtual assistance service
A customer support virtual assistant can make all the difference in managing your day-to-day customer service and keeping your clients happy.
In short, a customer support virtual assistant can make all the difference in managing your day-to-day customer service and keeping your clients happy.
Hiring a virtual assistance service support is a great way to save time on tasks that don’t require high-level thinking or creativity. Your remote customer assistant can be trained to do repetitive tasks like checking emails, responding to common questions and issues, and handling client problems—and they can even be prepared to respond to more complex customer requests if you want them to!
The bottom line about virtual assistance service
What are you waiting for? Start hiring your customer support virtual assistant today!
You can book a free discovery call with our in-house outsourcing expert to assist you. With more than a decade of experience, our expert will provide clear and straightforward advice to put you on the path to success. Therefore, book your call today!