If you’re reading this, you might question the topmost ways to hire dependable appointment setters. But, finding great people to assist you with responsibilities, for example, appointment setting, is not that hard – if you know the process. More so, it does comprise a bit of time and knowing how to hire and manage people. So, many businesses are choosing business process outsourcing companies, for instance, Aristo Sourcing, to help with their hiring so that they can focus on their business growth. There are many benefits of hiring an appointment setter. This article will clarify how to find time in your schedule for an appointment setter and what kind of investment needs to be made upfront, and I will describe precisely what is an appointment setter.
What is an appointment setter?
An appointment setter is a salesperson who focuses on appointment setting for another business. While they may be branded as call center agents, they are not limited to using the phone to connect with budding consumers via email and social media, among other technologies, and use platforms such as Calendly. Appointment setters help industries get in touch with potential clients or lead to assist the sales team in closing more deals and growing profits.
An appointment settler differs from a personal assistant!
Appointment setters differ from receptionists since they don’t just answer calls and direct them to others within the business. Instead, they make initial contact with prospects on behalf of your business, often working off lists or databases created by others within an organization or the workforces at your corporation (like customer service representatives). Appointment setters should be able to detect potential leads based on their level of interest and disposition to take action based on what has been deliberated during this initial conversation—and then follow up if needed!
Benefits of hiring an appointment setter
As a business owner, you must balance other urgencies with your time on callbacks. If your appointment setter is virtuous at work, they can cut your time on these calls and enhance your productivity. You’ll also be able to focus more of your energy on critical responsibilities like managing staff or product development. In contrast, before, it might have been about taking inbound calls and responding to leads via email.
To finish, presume your appointment setter fruitfully gets leads for your salespeople or customer service representatives who can close the deal. In that case, they’re likely doing great things for your conversion rates and reducing stress levels by keeping overwhelmed at bay.
How to find time to, and how to hire reliable appointment setters
If you’re seeking to hire somebody, the initial step is to find the time. If you’re like most entrepreneurs, your schedule may be packed with meetings and calls each day. This can make it challenging to take on another commitment. The good news? You can always find a way!
- Start by considering what is most significant in your work-life balance, then arrange it accordingly. For instance, if you love spending time with family but don’t have sufficient energy for personal workouts after work as of all the appointments that need attention, hiring an appointment setter might help free up some additional energy so that you can still get active in other ways outside of work hours (like training during your lunch break or spending quiet time with your loved ones).
- Hire somebody else who can do the work for you as a replacement for you doing it yourself. For example, virtual assistants will handle numerous tasks related to setting up appointments in the best interests of their patrons. This allows consultants more time for other facets of their businesses while preserving good client relations and increasing productivity.
Setting expectations with your appointment setter
It’s good to know how to hire reliable appointment setters. Still, before you ignite the hiring process, it’s indispensable to have clear expectations of the role and tasks of your appointment setter. It’s likewise an excellent idea to hire an assistant to assist with clerical errands so they can focus more on their chief duties.
- Establish what you expect from an appointment setter and how they will be reimbursed. For instance, if you’re looking for somebody who can make 50 phone calls daily while earning $20 per hour, that should be clearly stated in your job description. You may similarly want this individual to work remotely or be flexible with your schedule. It helps when there are no surprises about how many phone calls need to be made weekly, as this gives them more time for preparation before getting started!
The online calendar experiences
You can utilize a calendar to share your availability. Using the calendar can specify your availability to meet your clients. Online calendars are like the one example already mentioned above, namely Calendly, but there are substitutes, for instance, Sprintful, Vocus.io, HubSpot Sales, Mixmax, Meetingbird, Acuity Scheduling, 10to8, or even YouCanBook.me.
Sprinful is a very flexible, on-brand appointment-scheduling software. This software is simple yet comprehensive. Plus, this software tool is appropriate for large or even small teams. Furthermore, even though it’s reasonably priced compared to other marketing scheduling tools, it does not support on-premise deployment.
This software tool is an easy 1-on-1 meeting booking tool. It is a brilliant alternative to Calendly since you can set up your availability and customize the times, days, short notices, duration of meetings, and meeting buffers. Also, this tool is well priced, particularly if you look at all the features included, such as custom branding and custom domain. But, the tool has issues with integration with enterprise infrastructure systems.
HubSpot Sales is a meeting and appointment scheduling component of HubSpot. More so, this tool integrates with Office 365 and Google calendar. It is also easy to use, giving you a smooth user experience, but be warned. To get a seamless user experience, you will need several additional features, which can be rather pricey.
This is a fast book meeting sans give-and-take that integrates with tools such as Salesforce and works with Google calendar. Additionally, this tool is easy to operate but expensive and can’t combine with Zapier.
This tool is all about less scheduling and more about doing. It works with a chrome extension and, consequently, with Google calendar, and it can integrate with Zoom, Zapier, and others. This tool is an easy solution that can automate the meeting scheduling process. What it lacks, however, is round-robin scheduling support.
This tool offers users a bespoke scheduling site with their URL, which can be embedded directly into an existing website or embed the client’s social media profiles. It is a tool liked by fitness and health companies as it supports selling subscription packages, group classes, and gift certificates. The problem is that this tool lacks a smooth user experience, as some settings can be challenging to locate.
10to8 is an appointment schedule that nearly 50k+ companies trust. More so, this tool permits group bookings and one-to-one calls. The tool has a customizable booking page, email reminders, text messages, two-way calendar sync, and more features. Moreover, this scheduling tool integrates with Pipedrive and Salesforce and works with Office 356 and Google calendar. Although a good basic scheduling tool, the tool lacks a bit more advanced customization features especially related to automated emails.
This scheduling tool is appropriate for teams and features many rather neat features. For example, it can integrate with Office 365 and Google calendar, and you can include email and text message notifications and zone detection. It allows for a seamless user experience and integrates with Stripe, Zapier, and others. However, it lacks a broader spectrum of integration, but it’s easy to use by the user and administrator.
Get the right help
If you want to know how to hire reliable appointment setters, particularly if you lack the time or skill to hire, then get an expert outsourcing service business to assist. But there are some essential tips you can take note of when it comes to hiring an appointment setter:
Set expectations with your team members
Please make sure that they have a clear understanding of what their role will be, what their tasks are, and how they fit into the company’s vision.
Make use of an online calendar
With an online calendar to set appointments, your team will be organized and on track with their projects. It will also assist your sales team to be more professional, which will help with closing more deals.
The bottom line about how to hire reliable appointment setters
There’s no doubt that hiring an appointment setter can be a valued addition to your business, but then again, it can also be a considerable commitment. Knowing what you want from this individual before hiring them is essential so you aren’t disappointed. You need someone who will be available when they say they will, someone who has experience in this field and knows how to build relationships with your customers—someone like one of our talented virtual assistants.