How to Get More Reviews on Airbnb?

How to Get More Reviews on Airbnb?

With a virtual assistant, you can scale your business, even an Airbnb business. Hiring a virtual assistant can be crucial to the success of your short-term rental (Airbnb) business. Moreover, once you reach a certain level, you can no longer handle all the tasks, such as calendar management, communication, scheduling, etc., on your own. Hiring a virtual assistant could assist you in growing your short-term rental business. One of the best marketing tactics is through positive reviews. But how to get more reviews on Airbnb

What is Airbnb?

Airbnb is a travel platform that allows guests to rent rooms, homes, and hotel spaces for short-term stays. Airbnb was founded in 2008 by Brian Chesky and Joe Gebbia. The idea came after they couldn’t afford their San Francisco apartment rent, so they rented out airbeds in their living room to people visiting the city.

The company became popular after it received $120 million in funding from Sequoia Capital in June 2011, which valued the company at over $1 billion with an estimated market share of more than 60%.

There are over 3 million listings on Airbnb worldwide, with more than 35 million guest arrivals yearly!

Tips to Get More Airbnb Reviews

Have a clear cancellation policy

This should be communicated to your guests before they make the reservation, and it should be easy for them to find on your Airbnb listing.

The value of a clear cancellation policy 

A cancellation policy is essential, and it should be clear to both guests and hosts. If you have any refundable deposit, this should be clearly stated in your cancellation policy. It’s essential to be on the same page as Airbnb regarding cancellations—they have guidelines they expect all hosts to follow. If your policies don’t align with theirs, you’re going against what they’ve put in place for everyone’s benefit (and could get yourself kicked off the platform). And suppose people are feeling ripped off because you aren’t respecting their rights as customers or even worse. In that case, you’re cheating them out of money by not giving them their money back after a cancellation—they’ll leave negative reviews about you as well as report what happened (cancellations) directly through Airbnb’s site, so other users know about it before booking with you themselves!

Check in on your guests regularly

If you can’t check in with them because of a busy schedule or being out of town, consider leaving some welcome goodies like chocolates or wine so that they know you’re thinking about them! Note you can have your virtual assistant make all the arrangements for you. 

Check-in with Your Guests

  • Have a check-in process in place.
  • Make sure your guest knows how to get in touch with you.
  • Ensure your guest knows where to find the property (if not at an address, then at least an approximate location).
  • Also, ensure that guests have all of your contact details, including a phone number and email address, so they can reach you if necessary (and confirm these details are accurate).

Bad photos are a turn-off

Take professional shots of your space, edit them well and put some thought into how they convey what makes your place special (maybe even add text!). If you have poor-quality photos or none, this could be one reason people don’t want to leave reviews for you—they couldn’t see enough detail about what makes your place unique!

Avoid Bad Photos

The photos you choose to put on your Airbnb profile are the first thing potential guests will see when they look at your listing. They should represent your space accurately and with quality, so it’s essential to have a good photographer take them for you if possible. You can also use filters, editing software, and other tools to improve the quality of your photos before posting them online.

Provide everything that makes a comfortable experience for everyone at your home

Clean towels/sheets/mattresses, toiletries (soap/shampoo), kitchen utensils (spoons, forks, plates, cups, etc.), and drinking water bottles, if possible…

Offer a Comfortable Experience 

You’ve done everything you can to make your Airbnb listing stand out from the crowd, but how do you make sure that your guests feel comfortable? Here are some ideas:

Provide a Comfortable Experience for Your Guests

  • A nice bed, clean sheets, and towels
  • Clean the bathroom with toiletries and fresh towels.
  • Good lighting, air conditioning, and heating.
  • A well-equipped kitchen

Send Follow-Up Messages and Respond to Their Queries

  • Follow up with guests after they have checked in
  • Respond to guest queries as soon as possible

As a host, sending follow-up messages or emails after the guest has checked in is vital. This will help you establish a good rapport with your guests and give them a better idea of what you can offer. If there are any issues with the accommodation, they should be dealt with promptly, so they don’t spoil anyone else’s experience. If something goes wrong and an apology has to be made, ensure it is done professionally without causing embarrassment for yourself or your property owner.

How to Get More Reviews on Airbnb?

Airbnb is a platform for people to rent their properties to guests. It’s a perfect solution for travelers who want to explore the world but don’t want to stay in hotels all the time.

The company has a review system where guests can rate the property and host. If you get five-star reviews from your guests, you will be more likely to attract more bookings on Airbnb!


I hope you found this article helpful in getting more reviews on Airbnb. Note that you can use a virtual Airbnb assistant to help you manage your Airbnb rental. Just reach out and speak to our outsourcing expert about your short-term Airbnb business and its needs. Book your call today!

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