Inbound Call Center Sales Representative

Aristo Sourcing is looking for a Inbound Call Center Sales Representative to join the team.

Type of work

100% remote, clients are based in other countries (UK, US, Canada, & Australia)

Please only apply if you have a backup internet and/or generator in case of a power outage (load shedding).

$500 per month

Process customer orders
Provide customer price quotes
Manage inbound calls in a timely manner – answering all calls by the third ring
Help customers navigate the website and understand the order process
Identify the customer’s needs, research any issues and provide a courteous solution
Seize opportunities to upsell products when they arise
Keep records of all conversations by adding clear notes summarizing customer interactions on every order
Actively listen to callers’ concerns.
Confirm or clarify, and diffuse angry callers before escalation
Direct call escalations to assigned supervisor(s) along with a detailed summary of all issues
Make calls to customers to understand their needs or address any discrepancies that may arise
Utilizing all training docs and tools provided
Adhering to all company policies and procedures
Completing tasks assigned by management by scheduled due dates
Working to clear out emails every day and bring the inbox to zero
Working on RMA’s and Returns
Assisting with any backorders
Follow up on sales leads and past due orders
Monitor website chat interface for continued coverage, providing assistance as needed
Maintain, review, follow-up, and ensure the timely and accurate completion of orders, returns, and Exchanges

Interested qualified applicants, you may send your updated CV to recruitment@madssingers.com
Subject: Inbound Call Center Sales Representative

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