Inbound Call Center Sales Representative
Aristo Sourcing is looking for a Inbound Call Center Sales Representative to join the team.
Type of work
100% remote, clients are based in other countries (UK, US, Canada, & Australia)
Please only apply if you have a backup internet and/or generator in case of a power outage (load shedding).
$500 per month
- Thursday – Sunday
- Thursday-Friday 8am-4PM PST (5pm – 1am SAST)
- Sat- Sun 7am-3 pm PST (4pm-12am SAST)
- Process customer orders
- Provide customer price quotes
- Manage inbound calls in a timely manner – answering all calls by the third ring
- Help customers navigate the website and understand the order process
- Identify the customer’s needs, research any issues and provide a courteous solution
- Seize opportunities to upsell products when they arise
- Keep records of all conversations by adding clear notes summarizing customer interactions on every order
- Actively listen to callers’ concerns.
- Confirm or clarify, and diffuse angry callers before escalation
- Direct call escalations to assigned supervisor(s) along with a detailed summary of all issues
- Make calls to customers to understand their needs or address any discrepancies that may arise
- Utilizing all training docs and tools provided
- Adhering to all company policies and procedures
- Completing tasks assigned by management by scheduled due dates
- Working to clear out emails every day and bring the inbox to zero
- Working on RMA’s and Returns
- Assisting with any backorders
- Follow up on sales leads and past due orders
- Monitor website chat interface for continued coverage, providing assistance as needed
- Maintain, review, follow-up, and ensure the timely and accurate completion of orders, returns, and Exchanges
Interested qualified applicants, you may send your updated CV to firstname.lastname@example.org
Subject: Inbound Call Center Sales Representative
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